{
    "priority": "P2",
    "ticket": {
        "prefix": "ADB-",
        "dept": "Accounts",
        "channel": "phone",
        "text": "pls i cant work since morning. my system is saying no internet but network is showing connected. i think its the cable person because they were working in the ceiling yesterday. this is urgent i have report for MD by 2pm."
    },
    "clarifying_questions": [
        {
            "q": "Is it only websites, or also the network drives?",
            "a": "The network drives are gone too. The S: drive has a red X."
        },
        {
            "q": "What exactly does the network icon show?",
            "a": "It just says connected. No yellow triangle or anything."
        },
        {
            "q": "Did you install anything yesterday or this morning?",
            "a": "Just a new mouse. And the ceiling people were here."
        },
        {
            "q": "Is anyone else on your floor affected?",
            "a": "I asked Tunde beside me, his own is working fine."
        }
    ],
    "tools": [
        "ipconfig /all",
        "ping 8.8.8.8",
        "powershell",
        "Get-Service Dhcp",
        "services.msc"
    ],
    "machine": {
        "domain": "adebled.local",
        "netbios_domain": "adebled",
        "windows_version": "10.0.19045.4529",
        "names": [
            [
                "Chidinma O.",
                "chidinma"
            ],
            [
                "Tunde A.",
                "tunde"
            ],
            [
                "Ifeoma N.",
                "ifeoma"
            ],
            [
                "Segun B.",
                "segun"
            ],
            [
                "Amaka U.",
                "amaka"
            ],
            [
                "Yusuf K.",
                "yusuf"
            ]
        ],
        "sites": [
            "ACC",
            "FIN",
            "LAG",
            "ADB",
            "OPS"
        ],
        "lease_network": "10.20.",
        "broken_subnet": "255.255.0.0",
        "fixed_subnet": "255.255.255.0",
        "dhcp_server": "10.20.10.5",
        "dns_servers": [
            "10.20.10.5",
            "10.20.10.6"
        ],
        "fix_service_key": "dhcp",
        "nic": {
            "name": "Ethernet",
            "desc": "Realtek PCIe GbE Family Controller",
            "status": "connected",
            "link": "1 Gbps"
        },
        "services": {
            "dhcp": {
                "key": "Dhcp",
                "display": "DHCP Client",
                "status": "Stopped",
                "startup": "Automatic"
            },
            "dnscache": {
                "key": "Dnscache",
                "display": "DNS Client",
                "status": "Running",
                "startup": "Automatic"
            },
            "spooler": {
                "key": "Spooler",
                "display": "Print Spooler",
                "status": "Running",
                "startup": "Automatic"
            },
            "lanmanwks": {
                "key": "LanmanWorkstation",
                "display": "Workstation",
                "status": "Running",
                "startup": "Automatic"
            },
            "winmgmt": {
                "key": "Winmgmt",
                "display": "Windows Management Instrumentation",
                "status": "Running",
                "startup": "Automatic"
            },
            "wuauserv": {
                "key": "wuauserv",
                "display": "Windows Update",
                "status": "Stopped",
                "startup": "Manual"
            },
            "bits": {
                "key": "BITS",
                "display": "Background Intelligent Transfer Service",
                "status": "Running",
                "startup": "Manual"
            },
            "audiosrv": {
                "key": "Audiosrv",
                "display": "Windows Audio",
                "status": "Running",
                "startup": "Automatic"
            }
        }
    },
    "known_hosts": {
        "google.com": "142.250.200.46",
        "www.google.com": "142.250.200.46",
        "adebled.com.ng": "102.133.44.18",
        "dc01.adebled.local": "10.20.10.5",
        "fileserver": "10.20.10.22",
        "fs01.adebled.local": "10.20.10.22"
    },
    "default_lookup": "adebled.com.ng",
    "cause_options": [
        "Proxy left configured after a site visit",
        "New mouse driver conflict",
        "Site-wide internet outage",
        "DHCP Client service stopped, so the machine fell back to APIPA",
        "Network cable faulty or unplugged in the ceiling",
        "DNS server unreachable"
    ],
    "hint_count": 3,
    "hint_cost_note": "Costs 5 marks each",
    "code": "NET-101",
    "tier": 1,
    "par_seconds": 600
}